Privacy Policy

Last Updated: January 2026

At uya123, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data you provide when using our online betting platform and services. By creating an account and using uya123, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not use our platform or provide any personal information.

1. Information We Collect

1.1 Personal Information You Provide

When you register for an account on uya123, we collect personal information that you voluntarily provide to us, including but not limited to:

Identity Information: Full name, date of birth, gender, nationality, and government-issued identification number (KTP, passport, or other valid Indonesian ID)
Contact Information: Email address, phone number, residential address, and postal code
Financial Information: Bank account details including bank name, account number, and account holder name for deposit and withdrawal processing
Account Credentials: Username, password, and security questions/answers used to protect your account
Verification Documents: Copies of identification documents, proof of address, bank statements, and other documents submitted for identity verification and KYC (Know Your Customer) compliance

1.2 Information Automatically Collected

When you access and use the uya123 platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies:

Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers
Connection Data: IP address, internet service provider, geographic location (city and region level), and time zone settings
Usage Data: Pages visited, time spent on each page, click patterns, features used, games played, bets placed, and navigation paths through the platform
Transaction History: Deposit amounts, withdrawal requests, bet history, win/loss records, and account balance changes
Communication Records: Records of customer support interactions, live chat transcripts, and emails exchanged with our team

1.3 Information from Third Parties

We may receive additional information about you from third-party sources, including payment processors, fraud prevention services, identity verification providers, and public databases. This information helps us verify your identity, prevent fraud, and ensure compliance with legal obligations.

Data Collection Transparency

We only collect information that is necessary for providing our services, complying with legal obligations, and improving your user experience. We do not collect sensitive information such as race, religion, political opinions, or health data unless specifically required by law.

2. How We Use Your Information

uya123 uses the personal information we collect for the following purposes:

2.1 Account Management and Service Delivery

Creating and maintaining your player account
Processing deposits and withdrawals to and from your account
Enabling you to place bets and participate in games
Calculating winnings, crediting payouts, and managing your account balance
Providing customer support and responding to your inquiries
Sending important account notifications, transaction confirmations, and service updates

2.2 Verification and Security

Verifying your identity and age to ensure you meet eligibility requirements (21+ years old, Indonesian resident)
Conducting KYC checks and anti-money laundering (AML) screening
Detecting and preventing fraud, unauthorized access, and other illegal activities
Monitoring betting patterns to identify problem gambling behavior or bonus abuse
Protecting the security and integrity of our platform and services

2.3 Marketing and Personalization

Sending promotional offers, bonuses, and special deals that may interest you (with your consent)
Personalizing your gaming experience based on your preferences and playing history
Analyzing usage patterns to improve our platform features and game selection
Conducting market research and customer satisfaction surveys

2.4 Legal Compliance

Complying with applicable laws, regulations, and legal obligations in Indonesia and internationally
Responding to legal requests from government authorities, law enforcement, and regulatory bodies
Enforcing our Terms and Conditions and other platform policies
Resolving disputes and investigating complaints

3. How We Protect Your Information

uya123 implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Security Measures We Employ:

SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same security standard used by banks and financial institutions
Secure Data Storage: Personal information is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems
Data Minimization: We only retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy
Employee Training: All uya123 staff members with access to personal data receive regular security and privacy training
Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks
Two-Factor Authentication: Optional two-factor authentication (2FA) is available to add an extra layer of security to your account

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and should notify us immediately if you suspect unauthorized access to your account.

4. Information Sharing and Disclosure

4.1 When We Share Your Information

uya123 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

Payment Processors: We share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and payment service providers to process deposits and withdrawals
Game Providers: Limited usage data is shared with third-party game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe) to enable game functionality and ensure fair play
Service Providers: We engage trusted third-party service providers for customer support, identity verification, fraud prevention, data analytics, and IT infrastructure management
Legal Authorities: We may disclose personal information to government authorities, law enforcement agencies, or regulatory bodies when required by law or to protect our legal rights
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity

4.2 Third-Party Links

Our platform may contain links to external websites, game providers, or payment processors that are not operated by uya123. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

5. Data Retention

We retain your personal information for as long as your uya123 account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

Active Accounts: Personal information is retained for the duration of your active account and up to 5 years after account closure
Transaction Records: Financial transaction history is retained for at least 7 years to comply with Indonesian financial regulations and tax laws
Verification Documents: Identity verification documents are retained for the duration required by anti-money laundering (AML) regulations
Communication Records: Customer support communications are retained for up to 3 years for quality assurance and dispute resolution purposes

After the retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.

6. Your Privacy Rights

As a uya123 user, you have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal information we hold about you by contacting customer support
Right to Correction: You can update or correct inaccurate personal information through your account settings or by contacting support
Right to Deletion: You can request deletion of your personal information, subject to our legal retention obligations
Right to Object: You can object to processing of your personal information for marketing purposes by unsubscribing from promotional emails or contacting support
Right to Data Portability: You can request that we provide your personal information in a structured, machine-readable format
Right to Withdraw Consent: Where we rely on your consent to process personal information, you can withdraw that consent at any time

To exercise any of these rights, please contact our customer support team via live chat or email at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

uya123 uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize your browser and remember your preferences. You can manage cookie settings through your browser preferences, but disabling cookies may limit certain platform functionalities.

8. Children's Privacy

Our services are not intended for individuals under 21 years of age. We do not knowingly collect personal information from minors. If we become aware that a user is under 21 years old, we will immediately terminate their account and delete all associated personal information. Parents or guardians who believe their child has provided personal information to uya123 should contact us immediately.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our service providers operate. These countries may have data protection laws that differ from Indonesian laws. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

uya123 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated Privacy Policy on our platform and updating the "Last Updated" date at the top of this page. Your continued use of our services after changes are posted constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Data Protection Officer through the following channels:

24/7 Live Chat: Available on the uya123 platform
Email: [email protected]
WhatsApp Support: Active hours 08:00-23:00 WIB

We are committed to resolving privacy concerns promptly and will respond to all inquiries within 30 days.

Your Consent

By using the uya123 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with our privacy practices, please discontinue use of our services immediately.